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Setup Support

Setup Help

Follow the videos below to connect your display, prepare GIFs, and fix the most common setup issues.

Step 01

Cyber Cube Setup

Connect your device to power, enter setup mode, join the device hotspot, and bind it to a stable 2.4GHz WiFi network.

Step 02

GIF Making Setup

Prepare 240x240 animation files, reduce colors, preview motion, and upload optimized GIFs for smoother playback.

Troubleshooting

Connection & Playback Fixes

Use this quick guide when setup loops, WiFi fails, or the display freezes after uploading a new animation.

Setup Troubleshooting

Connection Questions

Why can't my device connect to WiFi?

The display requires a 2.4GHz network. 5GHz is not supported. If your router combines 2.4G and 5G under a single SSID, create a separate 2.4GHz guest network and reconnect. Also ensure your WiFi password contains no spaces or special characters.

Where do I find the new IP address after WiFi setup?

Once the clock restarts, it will briefly display its new local IP address on the screen for only 3 to 5 seconds. Make sure to have your phone camera ready to take a quick photo of the screen so you do not miss this IP. If you miss it, you can check your router's connected devices list for a device named "HelloCubic" or "espressif".

How do I force reset the clock back to GIFTV setup mode?

Plug in the power cable. The moment the screen lights up or the progress bar appears, unplug the cable immediately. Repeat this power cycle 3 times. On the third boot, the clock will enter AP mode and display the "GIFTV" WiFi hotspot and QR code.

GIF Troubleshooting

Animation Questions

What GIF size works best?

Use square 240x240 files when possible. Keep the frame count reasonable and reduce colors for smoother playback.

Why does my animation look choppy?

Large files, too many colors, or too many frames can slow playback. Re-export at a lower frame count and compress before uploading.

Can I upload any GIF?

Most GIFs work after optimization, but high-resolution or transparent GIFs may need conversion first. Use the GIF Tool page for cleaner results.

Open GIF Tool → Contact Support →