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Setup Support

Setup Help

Follow the videos below to connect your display, prepare GIFs, and fix the most common setup issues.

Step 01

Cyber Cube Setup

Connect your device to power, enter setup mode, join the device hotspot, and bind it to a stable 2.4GHz WiFi network.

Step 02

GIF Making Setup

Prepare 240x240 animation files, reduce colors, preview motion, and upload optimized GIFs for smoother playback.

Troubleshooting

Connection & Playback Fixes

Use this quick guide when setup loops, WiFi fails, or the display freezes after uploading a new animation.

Setup Troubleshooting

Connection Questions

Why can't my device connect to WiFi?

The display requires a 2.4GHz network. If your router combines 2.4G and 5G under one name, create a separate 2.4GHz guest network and reconnect.

What should I do if setup keeps looping?

Forget the old device hotspot on your phone, disable mobile data during setup, restart the device, then reconnect through the browser setup page.

How do I reset the device?

Power cycle the device and hold the reset/touch control according to your model instructions. After reset, reconnect to the hotspot and repeat WiFi setup.

GIF Troubleshooting

Animation Questions

What GIF size works best?

Use square 240x240 files when possible. Keep the frame count reasonable and reduce colors for smoother playback.

Why does my animation look choppy?

Large files, too many colors, or too many frames can slow playback. Re-export at a lower frame count and compress before uploading.

Can I upload any GIF?

Most GIFs work after optimization, but high-resolution or transparent GIFs may need conversion first. Use the GIF Tool page for cleaner results.

Open GIF Tool → Contact Support →